SAP Remote Support
INTRODUCTION A growing number of SAP-based departments are facing major changes and challenges within the SAP product portfolio as well as in their own task environment. These result from influences of digitalisation, digital transformation, new technologies such as cloud computing or big data, but also developments such as customer experience or the Internet of Things. In order to overcome the challenges and to transform the existing SAP basis, recommendations for action are grouped in seven thematic areas. These topics cover the areas of skills and roles (cloud and supplier management, strengthening of the technology architect, focus on project work), marketing and self-understanding (creation of a service catalogue, regular exchange with the CIO, renaming of the SAP basis), new technologies and innovation (test and innovation lab, proactive & regular training), organisation in change (development of the two subject areas close to structure and application-orientated , virtual teams of experts), standardisation and automation (automation of routine tasks, outtasking of rare tasks), "cloudability", outsourcing & outtasking (assessment of usefulness for the cloud, use of appropriate service forms) and IT roadmap (influence of own IT roadmap). By reflecting on the thematic areas, methods and possibilities for implementing the recommendations are presented.
With the SPAM transaction, you can always find out about the record status of your system. The SPAM transaction is included in the SAP Upgrade process. SAP Patch Manager (SPAM) (BC-UPG-OCS) SAP AG SAP Patch Manager (SPAM) (BC-UPG-OCS).
Backup/restore and disaster recovery
SAP administrators are present wherever SAP systems are used. This now applies to many industries and corporate divisions. SAP systems can be found in the areas of accounting, cost accounting, activity-based costing and controlling. In all of these areas, they ensure smooth operation and further development, helping the company to make internal processes more efficient and thus save costs and resources.
Every SAP Basis system must be controlled and managed by an administrator. The person responsible ensures smooth operation of the system. This can be an internal administrator, or can be handed over to external service providers.
"Shortcut for SAP Systems" simplifies tasks in the area of the SAP basis and complements missing functions of the standard.
Resources are people, objects, systems, knowledge, and funds.
To store all the information on the subject of SAP - and others - in a knowledge database, Scribble Papers is suitable.
The SAP basis requires a separation layer to upstream and downstream IT departments, which is clearly defined.