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Integrated Launch Activities

Innovation and advice

Predictable results

Implementation Services

Building skills with a wide range of services and educational content

Guaranteed response and problem resolution time

Tuning for high performance and scalability

Cyber security and compliance

Access to Customer Success Experts

SAP Base Services

Knowledge transfer all the way

Long experience

Did we arouse your interest in support on demand?

What does this mean in detail?

Lead preparation based on best practices for business processes, architecture, and strategies

WHY DO YOU NEED SAP SUPPORT

Landscape strategy and architecture

Dedicated Support Teams

SAP Notes or Notes

Focus on core competencies and innovation

Optional in addition to Essential, including SAP Preferred Success:

What we do for you

Service and Support Partners

Detailed Release Guide

SAP LICENSING ADVISORY SERVICES - ADVANCED

Knowledge of how to integrate your current landscape with SAP Business Technology Platform

A central point of contact with regular, clear coordination

SAP SUPPORT FROM IT SUPPORTER VIEW

Comprehensive portfolio

SAP CERTIFICATIONS

The concept of SAP MaxAttention

End-User Support

Who is affected?

Find Product Documentation

The VAR Support Model

Developing prototypes for next-generation scenarios such as machine learning, big data and IoT

Strengthen your team's skills

PUT THE CARE OF YOUR SAP SYSTEM IN THE HANDS OF SPECIALISTS!

SAP HCM and SAP SuccessFactors

Focus on core competencies and innovation

Tuning for high performance and scalability

First Level Support

What can customers do today?

Innovation and advice

SAP SUPPORT AND MAINTENANCE

First Level Aid

Comprehensive Hybrid Operation

Relief for teachers

Standard Support targets in-house solutions

3rd Level Support

Optional in addition to Essential and Advanced:

Access to a pre-configured demo environment enriched with sample data

SAP Solution Manager

Supports all SAP solutions

Identify areas for improvement and train the workforce for new technologies

Premium Services

Detailed Release Guide

Troubleshooting & Troubleshooting

SAP ENTERPRISE SUPPORT

Experts on Demand

Efficient and timely SAP support today

Which support level suits you?

Identification of critical gaps and optimisation potential

Tailored to your needs

Evaluation of the strategy, improvement of data integration, quality and governance and draft solutions

ALL FROM ONE HAND

Building the foundation for your smart business

SAP Business Application Support

Integrated Introduction Activities:

The basis for your success: Create Value from the Start, Proactive Success Critical Support, Best Practices, and Recommendations

Landscape strategy and architecture

Managing and measuring innovation in an innovation strategy

SAP Application Management

All SAP solution landscape and deployment scenarios

Get an extended experience

Technical Quality Manager

Customise your experience to your needs: More innovation thanks to experts with practical experience, overcoming strategic challenges for the company transformation, intensive support tailored to your individual requirements

Definition SAP AMS

Save time with personalised support

Interested in our services?

1st Level Support

Implementation Support

MANAGED SERVICES

External SAP support and comprehensive service to relieve your IT

SAP Standard Support or Enterprise Support?!

SAP Support - with expertise at your side

Customised Training Programmes

Comprehensive portfolio

Prevent problems before they occur

Innovation services and solutions

SAP® Support - as needed

Whether after a successful joint project or as a new customer, we support you!

Extensive corporate transformation through a long-term strategic partnership or targeted business journeys as short-term projects

How does SAP support for hybrid platforms work in the digital age and in real time?

Why we are your competent partner

PUT THE CARE OF YOUR SAP SYSTEM IN THE HANDS OF SPECIALISTS!

Dedicated Support Teams

Prioritise critical areas and roadmap for next steps

The concept of SAP MaxAttention

Definition and benefits SAP Support

Broad portfolio of references

Innovation Services

A coordinating, unified management team for all SAP services

Manage, monitor and optimise your SAP solutions and business processes

You are our priority!

A central point of contact with regular, clear coordination

Analysis Solutions and Data Management

SAP Enterprise Support, Cloud Editions*:

Collaboration with SAP Support Experts

Predictable results

Holistic, tailor-made accompaniment across solutions and lifecycle phases

Increase your performance and productivity

SAP Enterprise Support

Select a Service

Basis for effective management and operation of your SAP solution and the maximum benefits

Is that a bug or a feature?

Do you want to stay in touch with SAP in the future?

What can customers do today?

Lead preparation based on best practices for business processes, architecture, and strategies

Feature Planning and Success Tests

Relieve your employees

Save time with personalised support

New: SAP Transformation Hub

SAP ActiveAttention

All SAP solution landscape and deployment scenarios

Welcome to the SAP Support homepage !

No additional costs in Enterprise Support

What does this mean in detail?

A lean team for digital innovation and continuous innovation cycles

Dedicated Support Teams

High SLA Levels

Explore business opportunities and develop working prototypes

Functional design and architecture analysis and functional gap assessment

Learning Journeys

Holistic, tailor-made accompaniment across solutions and lifecycle phases

New SAP Support Connection Overview

SAP SUPPORT AND MAINTENANCE

SAP Support Backbone Update - What's next?

SAP SUPPORT FROM USER VIEW

SAP Business Application Support

SAP Notes or Notes

All key SAP cloud solutions

Optimise your SAP environment today

MANAGED SERVICES

Developing prototypes for next-generation scenarios such as machine learning, big data and IoT

architectural planning

Service and Support Partners

Integrated Launch Activities

Increase your performance and productivity

Big changes cast their shadow: What next year will bring

The basis for your success: Create Value from the Start, Proactive Success Critical Support, Best Practices, and Recommendations

Next Generation Support for the Intelligent Enterprise

SAP Base Services

Tailored to your needs

Knowledge of how to integrate your current landscape with SAP Business Technology Platform

Predictable results

Implementation Services

Optional in addition to Essential and Advanced:

WE TAKE CARE OF YOUR IT REQUESTS

Knowledge transfer all the way

Rapid assistance in case of shortages

Customised Training Programmes

PaaS and DevOps

Focus on core competencies and innovation

Unified SAP support to ease the way to the cloud

SAP Enterprise Support, Cloud Editions*:

Proven secure connections and data for highly regulated industries

Development of a detailed technical infrastructure and data migration design concept

3rd Level Support

Reduce downtime and provide stability

SAP Licence Support Centre

2nd Level Support

ALL FROM ONE HAND

SAP Enterprise Support

Detailed Release Guide

Integrated Introduction Activities:

Salt Solutions relieved at SAP AMS

SAP® Support - as needed

Manage and control your SAP environment with ease and accountability

How does SAP support for hybrid platforms work in the digital age and in real time?

Increase end-user satisfaction

SAP defined project team

Current systems - anytime

Economic strength with trustworthy expertise

Standard Support targets in-house solutions

Strengthen your team's skills

Managing and measuring innovation in an innovation strategy

HPC Software Maintenance for SAP - More than SAP Support

First Level Support

Service Manager with SAP Know-How

The basis for your success: Create Value from the Start, Proactive Success Critical Support, Best Practices, and Recommendations

Consistency of technical architecture with SAP security products and solutions

MANAGED SERVICES

Definition SAP AMS

SAP Preferred Success

New SAP support programme paves way to the cloud

Preconfigured setup and ready-to-use business processes

Integrated Introduction Activities:

SAP defined project team

Prioritise critical areas and roadmap for next steps

Do you want to stay in touch with SAP in the future?

Which support level suits you?

Welcome to the SAP Support homepage !

SAP ENTERPRISE SUPPORT

SAP Solution Manager

Is that a bug or a feature?

External SAP support and comprehensive service to relieve your IT

scope of solution

First Level Support

SAP Standard Support or Enterprise Support?!

SAP Support Backbone Update - What's next?

Troubleshooting & Troubleshooting

Architecture design of high-performance and diverse IT landscapes

Prevent problems before they occur

Unified SAP support to ease the way to the cloud

Detailed Release Guide

SAP CERTIFICATIONS

SAP Essential Business Services

Which comprehensive service we offer you

Save time with personalised support

COMMERCIAL & NEGOTIATION SUPPORT

Landscape strategy and architecture

Select a Service

Functional design and architecture analysis and functional gap assessment

Second-Level Support and Third-Level Support

Our service makes the difference

Interested in our services?

Increase your performance and productivity

Definition and benefits SAP Support

WE TAKE CARE OF YOUR IT REQUESTS

Access to Customer Success Experts

Next Generation Support for the Intelligent Enterprise

Support / Ticket Form

Comprehensive portfolio

Proactive Success Critical Support

Professional customer service for your SAP applications

SAP Base Services

Where do you see SAP support in 2025?

Did we arouse your interest in support on demand?

Development of a detailed technical infrastructure and data migration design concept

Innovation and added value

Learning Journeys

Manage and control your SAP environment with ease and accountability

Flexible and individual support models

Validation of technical design of on-premise, cloud and hybrid environments

Learn more about our three-level support process

SAP Help Portal

A central point of contact with regular, clear coordination

First Level Aid

Economic strength with trustworthy expertise

SAP AMS benefits

All key SAP cloud solutions

Innovation and advice

Developing prototypes for next-generation scenarios such as machine learning, big data and IoT

A lean team for digital innovation and continuous innovation cycles

Long experience

Identify areas for improvement and train the workforce for new technologies

Service and Support Offerings

Select Services, Training and Partners

Holistic, tailor-made accompaniment across solutions and lifecycle phases

New SAP Support Connection Overview

Customised Training Programmes

Comprehensive service portfolio with clearly calculable results

Accelerate creation of the implementation plan for your transformation project

The quick look at the SAP Support connection

Reduce downtime and provide stability

Combination of On Premise and Private Cloud as a goal

Accelerate creation of the implementation plan for your transformation project

Hosting Support Services

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