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Our latest customer satisfaction survey confirmed us in terms of fast response and high solution competence. In the survey, our customers were repeatedly satisfied with our services. They gave us the overall score "very good.".
Your SAP MaxAttention team coordinates and steers the different teams on site, so that you only have one point of contact that is binding for all services. Depending on your requirements, the following key persons are your success companions.
Rapid stabilisation of high performance solutions
"By continuing to expand the support programme through SAP ONE Support, we can reduce complexity and provide the flexibility and simplicity of SAP Cloud that is tailored to the individual needs of our customers," explains Gerhard Oswald, member of the Board of Management of SAP AG and Head of the Scale, Quality & Support Executive Board. "It will now be easier for our customers to combine applications and services in the public cloud with managed services in the private cloud and on-premise technology on demand." SAP ONE Support provides a single point of access regardless of deployment method or SAP solution, and enables seamless support across all business process scenarios. A unified communication channel for the entire solution landscape will simplify customer communication with SAP. This includes the "Call 1 SAP" freephone number, which will be available in the second quarter of 2014.
The freeware Scribble Papers is a "note box" in which all kinds of data can be stored. It takes in typed texts as well as graphics and entire documents. The data is then organised in folders and pages.
Customers with a small and standardised SAP landscape can use the "Status of Support Connectivity" cloud extension to test the connection of their on-premise system to the SAP Support Backbone without having to resort to the full power of the Solution Manager. This is particularly suitable for customers who do not use Application Lifecycle Management (ALM) or complex IT service functions in Solution Manager.
With "Shortcut for SAP Systems", a tool is available to help your SAP support with troubleshooting.
We also provide advice on these issues.
An investment in SAP MaxAttention helps you achieve your digital transformation through faster innovation cycles, smooth implementation, lower operating costs and higher business benefits.