SAP Enterprise Support, Cloud Editions*:
Cloud Services
Then there is much to do before January 2020! The magic word is SAP Support Backbone - the reliable link to SAP. Whether the hot wire to the SAP Support Portal (e.g. hints), the EarlyWatch Alert Reports or the Maintenance Planner everything is located in the Support Backbone Infrastructure. This has been updated by SAP and changes must be made to their system!
We use a number of modern tools to support your business continuity. From our proprietary tool for 24/7 system monitoring to our own issue tracking system, Hicron is well prepared to monitor your system.
Finding ideas and modelling the digital business
End-user support is typically run on two levels - help desk and key user. The help desk supports the horizontal functionality used in the broader user community, while key users support more specialised departments and specific functions within your organisation.
To store all the information on the subject of SAP - and others - in a knowledge database, Scribble Papers is suitable.
Knowledge transfer is an important part of our support to keep costs as low as possible. We rely on a combination of pragmatic training and "learning on the job" to build and document our knowledge of the required information transfer.
"Shortcut for SAP Systems" makes many SAP support tasks much easier.
When the implementation project is successfully completed, your SAP systems begin operating.
This primarily affects the data in the Maintenance Planner, which are then no longer synchronised.