A central point of contact with regular, clear coordination
CONCLUSION
In complex projects, the maintainer of a particular order is a SDE - Service Delivery Executive. Its mission is to process customer enquiries, to create a team of specialists responsible for your company's system, and to report regularly on the status of your tickets.
Based on our Jira Service Desk ticketing system, we manage and monitor our customers' incidents and changerequests transparently and efficiently. At the same time, Jira allows you and your employees to access your tickets at any time and to find out about the current processing status. Jira supports our team to involve consultants and developers of our SAP AMS division in the solution process as quickly as possible. With this integrated and transparent process, we are the optimal partner to help you continuously optimise your processes and continuously improve your managed services KPIs!
Increase end-user satisfaction
Based on our worldwide experience with SAP contract terms and licencing agreements, we identify the best licencing scenarios and customised contract design solutions for your business. We also provide advice and support throughout the negotiation process.
So much information... how can you keep it so that you can find it again when you need it? Scribble Papers is a "note box" that makes this very easy.
With our newsletter you will receive regular personal information about SAP and our products and services. You can cancel this service at any time. We want you to have real added value.
"Shortcut for SAP Systems" makes it easier and faster to complete many SAP support tasks.
We work across software in a team of experts for different areas.
For training in the rollout phase, the above documents and records proved very helpful.