SAP Business Application Support
Functional Application Support
The strategic IT plan of a comprehensive international SAP rollout including the introduction of SAP EWM, ERP and HR in China in 2018 has been defined. The defined goal was to find support with Application Management, Services and Support (AMS), so that the IT core team of Schmersal can focus on the project work. External experts should be found to support Schmersal-IT in SAP support and to release the capacities needed for the rollouts.
From the Deploy phase onwards, we integrate our AMS Service Agents into the project work and documentation to optimise the transfer of know-how. Our AMS Agents will get to know your employees and the IT landscape and can support you in the GoLive phase. This approach enables a seamless transition from the Hypercarephase to Application Management Services.
Minimise modifications and customisation
In complex projects, the maintainer of a particular order is a SDE - Service Delivery Executive. Its mission is to process customer enquiries, to create a team of specialists responsible for your company's system, and to report regularly on the status of your tickets.
The freeware Scribble Papers puts an end to the confusing paper chaos. The tool is also suitable for storing, structuring and quickly finding text documents and text snippets of all kinds in addition to notes.
The employees of our customers, like all of us, are used to beautiful and easy-to-use applications in their role as consumers of digital offerings; We also take this into account in our interaction with our customers. We provide self-service access to our knowledge pool in a variety of ways. This includes social media such as Twitter or messenger services such as WhatsApp.
A useful product - "Shortcut for SAP Systems" - is available for SAP Support employees.
We are the contact person for all technical issues for SAP ERP and SAP Solution Manager and act as an interface between you and the hosting partner.
SAP offers a selection of success experience offers to help you get where you are on your way.