Holistic, tailor-made accompaniment across solutions and lifecycle phases
Customise your experience to your needs: More innovation thanks to experts with practical experience, overcoming strategic challenges for the company transformation, intensive support tailored to your individual requirements
The first stage of our customer service process involves receiving all support requests from users. This first point of contact is able to solve simple problems using the contrimo Knowledge Base. It also questions, evaluates, and prioritises more complex requests to resolve the issue more quickly and efficiently at a higher level of support.
Since 2017, Telekom has been certified as a Partner Centre of Expertise (PCoE). Telekom meets all technical and organisational standards defined by SAP®. You can still access the SAP® information portals at any time (e.g. via the SAP® support portal). However, the support messages for your SAP® software must be sent directly to Deutsche Telekom via the contact channels listed.
Efficient and timely SAP support today
The choice was Salt Solutions. "With Salt Solutions, we had just successfully completed a workshop on SAP EWM and optimisations in the SAP ERP module Sales & Distribution," recalls Björn Jodat, Manager SAP in the Application Team at Schmersal. "The pleasant contact, the extensive know-how of the Salt consultants and also the wide module support convinced us".
The freeware Scribble Papers is a "note box" in which all kinds of data can be stored. It takes in typed texts as well as graphics and entire documents. The data is then organised in folders and pages.
Your SAP® systems are mission-critical, must be readily available and function smoothly. However, no software solution is technically always trouble-free.
"Shortcut for SAP Systems" simplifies SAP support tasks and adds to the standard's missing functions.
However, this is not always the case, and IT support in day-to-day business is usually the responsibility of the SAP system.
By delegating your SAP application management to a trusted AMS vendor, you enable your internal IT department to focus on its core competencies and realise innovation.