Collaboration with SAP Support Experts
SAP SUPPORT FROM USER VIEW
Visit the SAP Support Portal and use the SAP ONE Support Launchpad. With it you can search our knowledge base, find solutions to problems and report incidents.
Today, many companies still know that SAP users primarily only know the SAP interface they work with on a daily basis. If there is a problem that SAP users cannot solve themselves, they must report it and hope for quick help.
Learn more about our three-level support process
This growth continues to challenge the company's IT. This includes not only the connection of new sites and the introduction of new systems and functions. The day-to-day business will also continue to be managed - from ensuring the smooth operation of applications and networks to supporting users at the sites.
The freeware Scribble Papers is a "note box" in which all kinds of data can be stored. It takes in typed texts as well as graphics and entire documents. The data is then organised in folders and pages.
If a failure occurs, we commit to fix it or find a temporary solution within a strict timeframe defined by the SLA. With critical functions of the system this can even be 4 hours!
"Shortcut for SAP Systems" makes it easier and faster to complete many SAP support tasks.
It would of course be much more elegant and helpful if you had a help button in the SAP application that automatically creates a ticket.
Almost a fifth of them were positive or neutral about the more "expensive" support model Enterprise Support.