Reduce downtime and provide stability
Service Message
The team responsible for the maintenance and management of SAP systems consists of more than 90 people and even accounts for 1/3 of Hicron's total workforce. Our consultants are always available - a dedicated team works on your system and has all the necessary skills and knowledge of the SAP modules your company uses.
Scope of SAP AMS services: The following services are included in SAP Application Management Services, among others. These can of course be expanded and customised as needed.
SAP Business Journeys
The second level of our customer service process supports the first level in more complicated cases. Due to the excellent technical expertise available in this stage, the possible causes of the disturbance are quickly found and a solution is reached. If during troubleshooting it is determined that the help of the software house SAP is needed, the contrimo employee increases the priority and the request reaches (in consultation with the customer) our 3rd level support.
So much information... how can you keep it so that you can find it again when you need it? That's what Scribble Papers is great for.
Every two years, UNIORG undergoes sophisticated audits: The certification concerns support personnel, support processes and infrastructure. This ensures that you are supported by qualified consultants and benefit from comprehensive SAP support and service.
The "Shortcut for SAP Systems" tool is an excellent tool for handling many tasks in SAP Support more easily and quickly.
As a result, support is realised in the highest possible quality.
As a supporter, we cover all enquiries about application management and operation of your solution.