SAP Solutions
Minimise modifications and customisation
Telekom offers a similar maintenance and maintenance service for your SAP® software as SAP® support directly. SAP® SE checks and certifies the quality of SAP® partner support and service within the framework of the so-called "Support Authorisation".
However, SAP ONE Support only complements the basic offering of Enterprise Support. Premium support offerings such as ActiveEmbedded or MaxAttention must still be booked additionally, but these also apply regardless of the operating model. For example, SAP ActiveEmbedded and SAP MaxAttention for on-premise solutions can be supplemented with premium support offerings from SuccessFactors or Ariba for cloud solutions.
Defining value maps and gaining a clear understanding of value ratios
The communication path with SAP will also be simplified, across the entire solution landscape. In this way, SAP wants to ensure a uniform presence across all channels. In addition, SAP wants to optimise and extend support through new and innovative cooperation models. The free telephone number "Call 1 SAP" is planned for this purpose. This will be available in the second quarter of 2014.
So much information... how can you keep it so that you can find it again when you need it? Scribble Papers is a "note box" that makes this very easy.
SAP and IT - mostly two separate areas. The members of each world usually have relatively little insight into the work of the other world. Now, parallel worlds are, of course, not negative per se. Specialised areas of expertise can work efficiently and with a focus. However, cross-departmental processes are a challenge, which should be managed centrally and run smoothly. Here you simply have too many interfaces, transfer points, etc. An SAP-ITSM integration can help.
Tools such as "Shortcut for SAP Systems" allow for a quick fix in SAP support.
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While Application Management Services is focused on the SAP system and the process optimisation in the ERP system, SAP Support addresses sudden bugs or problems and resolves them immediately.