SAP AMS benefits
SAP for Me
The communication path with SAP will also be simplified, across the entire solution landscape. In this way, SAP wants to ensure a uniform presence across all channels. In addition, SAP wants to optimise and extend support through new and innovative cooperation models. The free telephone number "Call 1 SAP" is planned for this purpose. This will be available in the second quarter of 2014.
Because the IT department quickly lost a noticeable amount of pressure thanks to Salt Solutions' extensive SAP expertise, support was quickly expanded. In June 2018, Salt also took over support for SAP BW in Wuppertal. Other sites added: in June 2018 the plant in Bergisch Gladbach, and at the end of 2018 the site in China.
Knowledge of how to integrate your current landscape with SAP Business Technology Platform
Together with the customer, we agree on a maximum time span to resolve reported problems. These periods are set out in the Service Level Agreement (SLA).
So much information... how can you keep it so that you can find it again when you need it? Scribble Papers is a "note box" that makes this very easy.
We provide information on SAP product innovations, SAP support and enhancement packages, and new software releases. But also the latest updates on the SAP solutions used. This keeps you up to date with technology.
Use "Shortcut for SAP Systems" to accomplish many tasks in SAP Support more easily and quickly.
Based on our Jira Service Desk ticketing system, we manage and monitor our customers' incidents and changerequests transparently and efficiently.
It is a major problem, of course, with regard to the current shortage of skilled workers, because if the application process becomes too long, there is a great risk that talent will be lost to competitors.