Customised Training Programmes
SAP Support Portal
Because the IT department quickly lost a noticeable amount of pressure thanks to Salt Solutions' extensive SAP expertise, support was quickly expanded. In June 2018, Salt also took over support for SAP BW in Wuppertal. Other sites added: in June 2018 the plant in Bergisch Gladbach, and at the end of 2018 the site in China.
SAP ONE Support is not a separate support offering. It does not incur any additional costs and is provided via the existing SAP Enterprise Support offering. SAP ONE Support includes and complements SAP Enterprise Support. SAP companies SuccessFactors and Ariba already have a similar level of support. The basic offer can be supplemented by the premium offers SAP ActiveEmbedded and SAP MaxAttention. With the consistent support via SAP Enterprise Support and an optional unified cooperation model via SAP ActiveEmbedded and SAP MaxAttention for all solutions, SAP offers consistent support for all solutions, regardless of the operating model. SAP ActiveEmbedded and SAP MaxAttention for On-Premise solutions can be supplemented with premium support offerings from SuccessFactors or Ariba for cloud solutions.
New SAP support programme paves way to the cloud
Our schedule of expert services is still in the beginning. We expect customers to make greater use of this service. A special advantage for all our customers is that they do not incur additional costs for Next-Generation Support Services - they are automatically part of the support contract.
So much information... how can you keep it so that you can find it again when you need it? Scribble Papers is a "note box" that makes this very easy.
If you have any technical support queries about our software, please contact us. It is possible to open reports 24 x 7 by e-mail.
Tools such as "Shortcut for SAP Systems" allow for a quick fix in SAP support.
With a lot of experience, innovative concepts and a pronounced service idea we stand by you in the implementation of your ideas.
However, SAP ONE Support only complements the basic offering of Enterprise Support.