3rd Level Support
Contact points for tracking metrics to support users and process-specific introductory metrics
We offer support in various areas, whether it is the maintenance of your ERP systems (e.g. SAP ECC, S/4HANA, C/4HANA), the operation or hosting or through the CPI monitoring. We also have experienced consultants in application support who have been working with SAP ECC and its previous versions for decades.
We also offer our customers our proprietary tool for monitoring SAP systems free of charge. This tool controls over 200 key figures 24 hours a day and allows us to detect and eliminate faults before they affect users' work.
Combination of On Premise and Private Cloud as a goal
Sometimes you encounter recurring problems that cannot be solved sustainably without many years of experience and expertise. These are often performance issues or recurring interface errors in system integration. We will arrange an expert session with you to address the root cause analysis of your problem and work together to find a sustainable solution. Trust our expertise!
The freeware Scribble Papers is a "note box" in which all kinds of data can be stored. It takes in typed texts as well as graphics and entire documents. The data is then organised in folders and pages.
If you have any technical support queries about our software, please contact us. It is possible to open reports 24 x 7 by e-mail.
Use "Shortcut for SAP Systems" to accomplish many tasks in SAP Support more easily and quickly.
Our comprehensive knowledge base and intelligent tools such as Guided Answers and Cloud Availability Centre provide you with numerous solutions.
There is also a great need for action for all SAP customers without a current SAP Solution Manager.