Support
Exciting projects for the IT department
The reports filed outside of our business hours will not be processed until the next working day. The SAP processes the "Very High" priority messages immediately. In order to ensure that you as a customer are always well informed about how a message can be submitted outside of business hours, our answering machine with the relevant information is available to you. In the Customer Guide, you will learn how to proceed in the event of a system shutdown, for example, to submit the message to SAP for immediate processing. You will also receive detailed information about the message task in SAP Solution Manager and a description of the message task outside of our business hours.
Next, you will work with a consultant to determine support levels, hourly service windows, and maximum response times (SLAs). In this way, it is you who design our offer to tailor it entirely to your company, not the other way around.
Which comprehensive service we offer you
If you are interested in the details of our offer or have further questions, please leave your contact details. A consultant will get in touch with you and resolve all your questions.
To store all the information on the subject of SAP - and others - in a knowledge database, Scribble Papers is suitable.
Today, many companies still know that SAP users primarily only know the SAP interface they work with on a daily basis. If there is a problem that SAP users cannot solve themselves, they must report it and hope for quick help.
Use "Shortcut for SAP Systems" to accomplish many tasks in SAP Support more easily and quickly.
As one of the few companies in the world, we have been awarded the title in the field of SAP Cloud Application Services - Strategic Supplier.
SAP Support will contact you or Telekom immediately with your escalation contact.