Dedicated Support Teams
Personalised success plan to achieve the results that enable growth
This allows us to deal with the actual incident with a lower priority structure, so that we can use the right skills and expertise to achieve a lasting solution. Support includes in particular: Incident Handling - Urgent assistance with blocking issues / Advanced questions from key users & business process managers / Changes & fixes - business critical developments.
Please refer to a complete list of our software products. It provides you with related documentation on implementation, upgrades and new features.
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The SAP Support homepage is a platform for the in-house information exchange on SAP reporting. Knowledgeable information related to SAP is presented centrally on this homepage. In addition to the training documents and SAP Online Help and SAP News, account management information such as technical support forms and contacts will also be provided.
To store all the information on the subject of SAP - and others - in a knowledge database, Scribble Papers is suitable.
You can also find the ticket form on the Terminal Server or on the Intranet under the heading: SAP Help & Documentation. On the homepage you find the button "Ticketform".
With "Shortcut for SAP Systems", a tool is available to help your SAP support with troubleshooting.
The content, scope and precise definition of the processes are provided in the Service Level Agreements (SLAs).
However, the support messages for your SAP® software must be sent directly to Deutsche Telekom via the contact channels listed.