SAP defined project team
SAP HCM and SAP SuccessFactors
Knowledge transfer is an important part of our support to keep costs as low as possible. We rely on a combination of pragmatic training and "learning on the job" to build and document our knowledge of the required information transfer.
Consumption Analysis - Result: You have full transparency about your IT environment, which gives you a stronger negotiating position. Licences can be reassigned to ensure the best possible licence usage.
We'll pull you out
We guarantee transparency in cooperation by means of regular reporting. We appoint an SAP Solution Manager responsible for you, who will interact with you periodically and take care of all your managed services requirements. The ticketing system used documents the progress of their SAP Managed Service.
To store all the information on the subject of SAP - and others - in a knowledge database, Scribble Papers is suitable.
Through the SAP ONE Support Launchpad, customers can find the status of support connectivity in the My Landscape application. The Status of Support Connectivity app displays the data collection status for the customer's on-premise landscape.
Use "Shortcut for SAP Systems" to accomplish many tasks in SAP Support more easily and quickly.
This includes not only the connection of new sites and the introduction of new systems and functions.
The content, scope and precise definition of the processes are provided in the Service Level Agreements (SLAs).