customer area
Implementation Services
If required, we can already provide first-level support for your IT landscape. On request with our German consultants or through our Nearshore cooperation partner, we solve simple problems reliably, quickly and sustainably - 24 hours a day, 7 days a week.
You can inform us of your requirements via the questionnaire behind the following button. We will let you know which investment you can expect.
What problems our SAP Support helps
Almost a fifth of them were positive or neutral about the more "expensive" support model Enterprise Support. A total of 42% of those surveyed see this as a low or no added value. Interestingly, almost 40 percent did not say anything about this topic. Nevertheless, a positive trend is emerging. In a similar survey last year, nearly three-quarters of the participants said they had little or no added value to Enterprise Support. "The benefits of Enterprise Support, such as free services, have not yet been widely publicised by customers. The Enterprise Support Academy launched by SAP, which is an educational institution, is promising, but should receive even more attention," concludes Andreas Oczko. Nevertheless, SAP is still calling for standard support to remain in focus. The performance of this support model, which is also paid a significant maintenance rate, should not only include a minimum of service levels. We need to create more transparency about what service is included in which support contract. The information day is free of charge for SAP customers, it presents topics around enterprise support. The target group is customers who have an Enterprise Support Maintenance Agreement or are interested in it.
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Unlike other hostels, all our contacts are in Germany. Also those who take the phone off at night by 2.
The "Shortcut for SAP Systems" tool is an excellent tool for handling many tasks in SAP Support more easily and quickly.
We support you in proactively improving the processes in your SAP system or in your cloud and ensuring high availability of your IT solutions and SAP software.
In addition to the system settings, the individual business processes in the SAP system are also simplified and thereby accelerated.