Definition and benefits SAP Support
Welcome to the SAP Support homepage !
End-user support is typically run on two levels - help desk and key user. The help desk supports the horizontal functionality used in the broader user community, while key users support more specialised departments and specific functions within your organisation.
In the event of a very high-priority malfunction (e.g. system shutdown of the SAP system) and inaccessibility of the support or SAP Solution Manager Portal of Deutsche Telekom, SAP Support is directly accessible via the SAP Local Support Centre (24/7). With the reason that Deutsche Telekom is currently not available as a partner for a problem notification, you can open your message directly to SAP. SAP Support will contact you or Telekom immediately with your escalation contact.
Unified SAP support to ease the way to the cloud
As part of the introduction of the SAP S4/HANA system, we will be at your service for your assistance with questions about SAP. Service management will be the one-stop-shop for any type of enquiry regarding the various SAP modules. There, the employees are available as a service from the Go-Live of the respective application and clarify problems, enquiries etc..
A note box in which data of all kinds can be quickly filed and retrieved. This is what Scribble Papers promises. At first, the program looks very spartan. But once a small structure is in place, you realise the great flexibility of this little helper.
Telekom offers a similar maintenance and maintenance service for your SAP® software as SAP® support directly. SAP® SE checks and certifies the quality of SAP® partner support and service within the framework of the so-called "Support Authorisation".
A useful product - "Shortcut for SAP Systems" - is available for SAP Support employees.
We are already working on scenarios to use machine learning algorithms in support.
We provide functional and technical support for our customers and support them with implementations, migrations, monitoring or maintenance activities of SAP solutions.