Hosting Support Services
CONCLUSION
Moreover, artificial intelligence has the potential to further reduce the response time for technical questions. We are already working on scenarios to use machine learning algorithms in support. The starting point for all our innovations is always the needs and feedback of our customers. We also involve customers in the development and pilot phases.
We work 100 percent remotely. We have the necessary solutions and infrastructure to ensure maximum security for your systems. Our care for data protection in your company is confirmed by the ISO270001 certificate.
Finding ideas and modelling the digital business
The strategic IT plan of a comprehensive international SAP rollout including the introduction of SAP EWM, ERP and HR in China in 2018 has been defined. The defined goal was to find support with Application Management, Services and Support (AMS), so that the IT core team of Schmersal can focus on the project work. External experts should be found to support Schmersal-IT in SAP support and to release the capacities needed for the rollouts.
The freeware Scribble Papers puts an end to the confusing paper chaos. The tool is also suitable for storing, structuring and quickly finding text documents and text snippets of all kinds in addition to notes.
To ensure smooth business operations, our support team can help you find and fix solutions. We ensure that you can continue working without long downtime. The recording and processing of the reports within the business hours (08:00-18:00, Mo-Fr) is carried out by our help desk.
"Shortcut for SAP Systems" is a PC application that simplifies or even enables many SAP support activities.
With SAP Cloud ALM, SAP plans a cloud-based application lifecycle management offering that can help manage customers’ cloud solutions requirements.
Our IT team is made up of SAP consultants who have built up and demonstrated their SAP process and SAP system know-how in numerous international customer projects over many years.