Service and Support Offerings
SAP Enterprise Support
We provide a proactive approach to problem solving because we are more likely to help you avoid problems than to fix them. For this reason we carry out regular health checks of your system. We proactively monitor and optimise your IT performance. In close collaboration with your internal IT staff, our support experts can identify potential IT issues and help solve them before they become business issues.
With the rollouts of SAP software to additional locations, new functions, as well as new employees, come to SAP systems and increase the support volume. Service tickets are regularly purchased, which are processed by support every month. Time and again, adjustments are needed to exploit the complex functionality of SAP systems. The national and international sites are being developed in a targeted manner and require new functionalities. And SAP itself is still developing - it is regularly important to check new functions and implement them if necessary.
How does SAP support for hybrid platforms work in the digital age and in real time?
Our work is aimed at improving the business of our customers. Our task does not end with the implementation of the IT solution. We support customers all over the world with the operation, maintenance and administration of the solution.
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As one of the few companies in the world, we have been awarded the title in the field of SAP Cloud Application Services - Strategic Supplier. It is an award for companies that offer their customers the highest level of Application Management Support (AMS).
"Shortcut for SAP Systems" makes many SAP support tasks much easier.
Anyone who is unsure whether the SAP support connection is running properly does not have to rely on their own solution manager alone.
In addition to handling faulty tickets and incidents and resolving incidents, we are also available to answer questions about the basic configuration during operation, monitoring and optimisation of your processes, and inserting system upgrades or patches.