SAP Roadmaps
SAP AMS benefits
Our experts ensure a timely release with short reaction and solution times. We rely exclusively on permanent employees in Germany for our support and do not use offshore resources for our call-in.
Application management services significantly reduce system downtime and the associated sudden costs. Regular monitoring and the associated proactive error detection can prevent system failures. SAP AMS is also effective in the event of staff shortages. In case of illness-related outages, employees of the SAP service provider step in and compensate for your losses. At times of high utilisation, such as end-of-year inventory, AMS team members also support.
Advanced support and target SLAs
Indirect Usage Depth Analysis - Result: We provide you with the necessary overview to prepare you for an audit. Quantitative assessment of commercial risk for in-scope applications are included here.
So much information... how can you keep it so that you can find it again when you need it? Scribble Papers is a "note box" that makes this very easy.
This allows us to deal with the actual incident with a lower priority structure, so that we can use the right skills and expertise to achieve a lasting solution. Support includes in particular: Incident Handling - Urgent assistance with blocking issues / Advanced questions from key users & business process managers / Changes & fixes - business critical developments.
"Shortcut for SAP Systems" makes many SAP support tasks much easier.
In the event of a very high-priority malfunction (e.g. system shutdown of the SAP system) and inaccessibility of the support or SAP Solution Manager Portal of Deutsche Telekom, SAP Support is directly accessible via the SAP Local Support Centre (24/7).
Our customers run SAP software either locally or in the cloud.