SAP SUPPORT AND MAINTENANCE
SAP Base Services
The SAP Solution Manager is a state-of-the-art management platform that enables us to control the integrated support for your SAP systems and users. It gives us a central access point to your system landscape, making support more effective and streamlining problem and query management and enabling root cause analysis.
Based on our worldwide experience with SAP contract terms and licencing agreements, we identify the best licencing scenarios and customised contract design solutions for your business. We also provide advice and support throughout the negotiation process.
Combination of On Premise and Private Cloud as a goal
Hosting support offers a number of benefits, including guaranteed availability of your systems, back-up and disaster recovery. Developed in collaboration with our hosting partner T-Systems, the Managed Multi Cloud offering offers you the best value for money for your cloud infrastructure and gives you the choice of how to operate your SAP solutions. It offers you the flexibility of a pay-as-you-go service with flexible monthly subscriptions, so no initial investment is required.
So much information... how can you keep it so that you can find it again when you need it? Scribble Papers is a "note box" that makes this very easy.
Effective support for SAP users is an ongoing challenge for any IT department. Support for SAP, including the response to trouble tickets, the analysis of system errors, and the help in resolving unexpected results from the SAP system, places a heavy burden on IT and can cause resources to be diverted from other critical projects.
The "Shortcut for SAP Systems" tool is an excellent tool for handling many tasks in SAP Support more easily and quickly.
We gladly take care of the maintenance and maintenance of standardised SAP environments and/or the creation of individual software.
The Transaction SNOTE implementation tool for coding corrections helps the customer implement SAP hints.