Best practices
We'll pull you out
Many renowned customers have already made the switch. It is one of the most successful applications in the history of SAP. It enables customers to transform into a smart business. We support our customers both in the preparation and execution as well as in the operation. SAP Solution Manager is central to agile SAP S/4HANA implementations. SAP Activate Best Practice Content is delivered to all customers through SAP Solution Manager. With Focused Build for SAP Solution Manager, SAP supports agile deployment. From 2020, Focused Build and Focused Insights will be available to all customers under their maintenance agreement - without any additional licencing costs. On the support side, we prepared early and trained our employees - both for on-premise and cloud, with dedicated global teams. It is precisely with these solutions that our real-time channels are often used.
As long as the system works and is operated flawlessly, the world is fine. The pressure to act increases if errors occur or if minor but urgent adjustments are required that cannot be handled by your IT. We provide 2nd and 3rd level support for these cases. The content, scope and precise definition of the processes are provided in the Service Level Agreements (SLAs).
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SAP Cloud ALM starts with the implementation portal for SAP S/4HANA Cloud. It is expected to be available in the fourth quarter of 2018 with the next release of SAP S/4HANA Cloud. SAP plans to extend SAP Cloud ALM beyond implementation support for SAP S/4HANA Cloud with a roadmap for the entire application lifecycle of all SAP cloud products to be available by 2021. The implementation portal for SAP S/4HANA Cloud supports customers in defining the scope of implementation, with Fit-to-Standard Workshops, the configuration of SAP S/4HANA Cloud and tracking the progress of the project. SAP Cloud ALM is designed to complement SAP Solution Manager, SAP's leading ALM solution for on-premise applications. With the introduction of SAP Cloud ALM, customers can select the most suitable SAP ALM solution for them, ensuring a fast implementation and optimal operation of their SAP solutions. SAP Cloud ALM is available to all Enterprise Support customers based on their existing contract.
The freeware Scribble Papers puts an end to the confusing paper chaos. The tool is also suitable for storing, structuring and quickly finding text documents and text snippets of all kinds in addition to notes.
With Next-Generation Support, we already offer intelligent support services that customers can choose according to their preferences. We give our customers the choice of how to get answers to their technical questions. It is important to us that our customers have an all-round good experience in interacting with SAP Support - from start to finish.
"Shortcut for SAP Systems" makes it easier and faster to complete many SAP support tasks.
The download via the Note Wizard (Transaction SNOTE) will only work if the notes are digitally signed.
The first stage of cooperation is always to determine the needs of your company and SAP users.