SAP Notes or Notes
Software Service for SAP (SAP BASIS)
Our customers have access to a modern ticketing system. The platform allows you to view the notifications and work done on your system. In this way, we ensure the transparency of our activities.
In complex projects, the maintainer of a particular order is a SDE - Service Delivery Executive. Its mission is to process customer enquiries, to create a team of specialists responsible for your company's system, and to report regularly on the status of your tickets.
Expert help - anytime, accurately and anywhere
Moreover, artificial intelligence has the potential to further reduce the response time for technical questions. We are already working on scenarios to use machine learning algorithms in support. The starting point for all our innovations is always the needs and feedback of our customers. We also involve customers in the development and pilot phases.
So much information... how can you keep it so that you can find it again when you need it? That's what Scribble Papers is great for.
In regular audits, TÜV Rheinland checks compliance with the ISO conditions. In 1995, FIS was awarded its first ISO 9001 certification. The most recent audit was carried out in accordance with ISO 9001:2015 and FIS confirms the use of a modern management system in compliance with quality management standards.
Some missing SAP support functions in the standard are supplied by the PC application "Shortcut for SAP Systems".
All customers with SAP Solution Manager 7.1 are also strongly advised to make the transition to SAP Solution Manager 7.2 SPS08 at an early stage.
With these and many other challenges, our customers come to us daily and are served with a first-class SAP support! Would you like to get a picture of your counselling partner in advance? An overview of our contacts can be found here.