Did we arouse your interest in support on demand?
hedging
To sum up, we can say that both support services naturally overlap from time to time. Often, SAP Support team members are looking for an application management services solution to resolve an acute problem so that a similar problem can no longer occur in the future.
By 2017, the ten employees in the central IT Services department in Wuppertal, supported by a number of Indian colleagues, were in charge of all the systems and users of the group. In particular, the company's SAP solutions tied up a large proportion of its IT resources. Schmersal uses numerous SAP products, including SAP ERP for business process control, SAP Extended Warehouse Management (EWM) or SAP Netweaver Business Intelligence (BI, formerly BW) warehouse management software.
Our SAP support gives you time and space
As long as the system works and is operated flawlessly, the world is fine. The pressure to act increases if errors occur or if minor but urgent adjustments are required that cannot be handled by your IT. We provide 2nd and 3rd level support for these cases. The content, scope and precise definition of the processes are provided in the Service Level Agreements (SLAs).
To store all the information on the subject of SAP - and others - in a knowledge database, Scribble Papers is suitable.
General SAP® services to optimise and further develop your software are supplemented by specific process knowledge through VAR support. As a result, support is realised in the highest possible quality.
"Shortcut for SAP Systems" makes it easier and faster to complete many SAP support tasks.
At the beginning of January 2020, the new support backbone became mandatory.
These are often performance issues or recurring interface errors in system integration.