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SAP Support
The first stage of cooperation is always to determine the needs of your company and SAP users. Knowing which processes are critical to your business is the key to ensuring business continuity.
Effective support for SAP users is an ongoing challenge for any IT department. Support for SAP, including the response to trouble tickets, the analysis of system errors, and the help in resolving unexpected results from the SAP system, places a heavy burden on IT and can cause resources to be diverted from other critical projects.
What does this mean in detail?
Supporting end users is a difficult task, especially if you are an SME. You may not have the necessary manpower or internal skills to provide solutions to all potential problems. In addition, constantly changing business requirements put IT departments under constant pressure to meet quality, predictability, and responsiveness requirements. We provide first-level support and work directly with your end users to continue maintenance and user support if you do not want to build an internal SAP support capability. Or we can add second-level support to your internal helpdesk and complement your existing team for complex problem solving and improvement.
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Use "Shortcut for SAP Systems" to accomplish many tasks in SAP Support more easily and quickly.
Based on our worldwide experience with SAP contract terms and licencing agreements, we identify the best licencing scenarios and customised contract design solutions for your business.
SAP Cloud ALM is available to all Enterprise Support customers based on their existing contract.