Cloud Services
Service Manager with SAP Know-How
From the Deploy phase onwards, we integrate our AMS Service Agents into the project work and documentation to optimise the transfer of know-how. Our AMS Agents will get to know your employees and the IT landscape and can support you in the GoLive phase. This approach enables a seamless transition from the Hypercarephase to Application Management Services.
SAP support partners must meet the current standards for a Partner Centre of Expertise. FIS undergoes regular audits for this certification. All services offered as well as the entire service and support organisation are technically and organisationally orientated to the high quality standards. For you as a customer, this means trust in a competent partner who accompanies you reliably and with a lot of knowledge and experience - from complex implementation projects to process optimisation to support.
Expert help - anytime, accurately and anywhere
By 2017, the ten employees in the central IT Services department in Wuppertal, supported by a number of Indian colleagues, were in charge of all the systems and users of the group. In particular, the company's SAP solutions tied up a large proportion of its IT resources. Schmersal uses numerous SAP products, including SAP ERP for business process control, SAP Extended Warehouse Management (EWM) or SAP Netweaver Business Intelligence (BI, formerly BW) warehouse management software.
To store all the information on the subject of SAP - and others - in a knowledge database, Scribble Papers is suitable.
In December 2017, Salt Solutions took over the supervision of the SAP ERP and EWM modules. This includes answering user support requests and solving problems, providing more complex evaluations and executing change requests in customising, for example creating new workstations in EWM. A global template has also been developed, for example, which significantly facilitates the maintenance of the various price lists of international sales organisations.
"Shortcut for SAP Systems" makes many SAP support tasks much easier.
Here you simply have too many interfaces, transfer points, etc. An SAP-ITSM integration can help.
The second level of our customer service process supports the first level in more complicated cases.