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At the beginning of January 2020, the new support backbone became mandatory. Anyone who is unsure whether the SAP support connection is running properly does not have to rely on their own solution manager alone. The new support launchpad extension, "Status of Support Connectivity," provides an overview.
For training in the rollout phase, the above documents and records proved very helpful. The tool has supported our SAP instructors in user training. The automatic documentation in Word serves as a training manual. Recorded processes are particularly useful for SAP transactions, because no one can remember all the transaction steps of a main process. All areas of work are directly accessible via a table of contents. To answer questions from SAP users not only orally but also in the form of screen recordings, key users and support staff can quickly "film" and publish the processes in question. The user can view both his input and the results in the Personal Navigator. This means that the errors are almost completely eliminated. There are also other offers on the market, but this tool has proven itself in practical use.
Where is the app in SAP ONE Support Launchpad?
Telekom offers a similar maintenance and maintenance service for your SAP® software as SAP® support directly. SAP® SE checks and certifies the quality of SAP® partner support and service within the framework of the so-called "Support Authorisation".
So much information... how can you keep it so that you can find it again when you need it? Scribble Papers is a "note box" that makes this very easy.
An investment in SAP MaxAttention helps you achieve your digital transformation through faster innovation cycles, smooth implementation, lower operating costs and higher business benefits. Discover the benefits.
Use "Shortcut for SAP Systems" to accomplish many tasks in SAP Support more easily and quickly.
It is possible to open reports 24 x 7 by e-mail.
Timely implementation is strongly recommended to avoid later inconvenience.