Developing prototypes for next-generation scenarios such as machine learning, big data and IoT
Outsourced SAP Support frees up IT resources
Based on our Jira Service Desk ticketing system, we manage and monitor our customers' incidents and changerequests transparently and efficiently. At the same time, Jira allows you and your employees to access your tickets at any time and to find out about the current processing status. Jira supports our team to involve consultants and developers of our SAP AMS division in the solution process as quickly as possible. With this integrated and transparent process, we are the optimal partner to help you continuously optimise your processes and continuously improve your managed services KPIs!
We successfully completed the 200,000 chat this year the week before last. We talk to our customers in over 5,000 chats a week. We expect this to increase as many of our customers have not yet discovered the real-time support channels for themselves. In addition, awards are a good way for customers to get a neutral rating. We are proud that ASP, the Association of Support Professionals, has awarded us the Top 10 Support Web Site Award.
Outsourcing
Every company is individual. As a result, systems are usually tailored to the specific needs of the company or expanded to include non-existent but urgently required features. But all of these systems have one thing in common: They form the basis of a company and require regular maintenance and maintenance.
To store all the information on the subject of SAP - and others - in a knowledge database, Scribble Papers is suitable.
SAP Transformation Hub is a team of highly qualified experts and corporate architects. With its outstanding expertise, it supports SAP MaxAttention customers in their architectural planning.
"Shortcut for SAP Systems" is a PC application that simplifies or even enables many SAP support activities.
But this is also different: SAP and ITSM can co-exist smoothly through SAP-ITSM integration and intelligent automation.
SAP Support supports all types of dependencies, whether on-premise, cloud or hybrid.