CONCLUSION
scope of solution
The service and support partner controls deployment at all stages of deployment. Based on a holistic picture of the current state, your goals, the special requirements of your industry and the most important value drivers, it supports you in determining the best solution.
Companies in any industry, where SAP solutions have been installed for more than 2 years, can face the low level of customer satisfaction: Problems are solved slowly, user relationships, configurations are not strictly required, no understanding of how VAT is formed in the chain of business processes. We offer SAP system support according to ITIL, which is orientated to the customer's business requirements and reduces the number of critical malfunctions. This approach makes the interrelationship between users, supported elements and incidents more user-friendly and clear.
Hosting Support Services
The employees of our customers, like all of us, are used to beautiful and easy-to-use applications in their role as consumers of digital offerings; We also take this into account in our interaction with our customers. We provide self-service access to our knowledge pool in a variety of ways. This includes social media such as Twitter or messenger services such as WhatsApp.
The freeware Scribble Papers is a "note box" in which all kinds of data can be stored. It takes in typed texts as well as graphics and entire documents. The data is then organised in folders and pages.
When the implementation project is successfully completed, your SAP systems begin operating. Whether SAP ERP, SAP S/4HANA, decentralised World Cup or decentralised EMM: We can support you well beyond the project duration if required. We tailor our support offer to the individual needs of your company and IT department. Even after the project, the same consultant or consultant who also implemented the project will be happy to support you as you already know your environment, customising and developments. In addition to handling faulty tickets and incidents and resolving incidents, we are also available to answer questions about the basic configuration during operation, monitoring and optimisation of your processes, and inserting system upgrades or patches.
Tools such as "Shortcut for SAP Systems" are extremely useful for SAP support.
With all Success Experience offers, you get the preparation, guidance and guidance you need to quickly use SAP solutions productively and be successful in the long term.
The SAP Mission Control Centre helps our customers with complex issues to integrate our new solutions such as SAP S/4HANA.