SAP Licence Support Centre
Extensive corporate transformation through a long-term strategic partnership or targeted business journeys as short-term projects
You can decide for yourself what kind of company you want from us. Choose the Success Extensions you need to create the experience you want and succeed in the cloud.
Based on our Jira Service Desk ticketing system, we manage and monitor our customers' incidents and changerequests transparently and efficiently. At the same time, Jira allows you and your employees to access your tickets at any time and to find out about the current processing status. Jira supports our team to involve consultants and developers of our SAP AMS division in the solution process as quickly as possible. With this integrated and transparent process, we are the optimal partner to help you continuously optimise your processes and continuously improve your managed services KPIs!
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Then there is much to do before January 2020! The magic word is SAP Support Backbone - the reliable link to SAP. Whether the hot wire to the SAP Support Portal (e.g. hints), the EarlyWatch Alert Reports or the Maintenance Planner everything is located in the Support Backbone Infrastructure. This has been updated by SAP and changes must be made to their system!
To store all the information on the subject of SAP - and others - in a knowledge database, Scribble Papers is suitable.
We offer support in various areas, whether it is the maintenance of your ERP systems (e.g. SAP ECC, S/4HANA, C/4HANA), the operation or hosting or through the CPI monitoring. We also have experienced consultants in application support who have been working with SAP ECC and its previous versions for decades.
"Shortcut for SAP Systems" is a PC application that simplifies or even enables many SAP support activities.
We have already identified a number of scenarios where artificial intelligence can add significant value.
Effective 1st-line support typically handles 70% of your end-user's questions and is essential for any application management team, with issues only passed on to more experienced consultants when needed.