External SAP support and comprehensive service to relieve your IT
What can customers do today?
A meaningful and up-to-date documentation sets the foundation for efficient application management services and provides the right starting point for our ORBIS Service Agents to get to know their SAP system or cloud and SAP business processes in your company. Do you have any questions about how to set up and update your documentation? We are happy to advise you individually!
Please do not hesitate. Every request also helps us to improve the system and our working methods.
Enterprise Architecture and Roadmap Design
Every two years, UNIORG undergoes sophisticated audits: The certification concerns support personnel, support processes and infrastructure. This ensures that you are supported by qualified consultants and benefit from comprehensive SAP support and service.
So much information... how can you keep it so that you can find it again when you need it? Scribble Papers is a "note box" that makes this very easy.
SAP offers a whole range of services and tools here. The switch to SAP S/4HANA is an opportunity for customers to further differentiate, optimise and innovate. Examples include SAP S/4HANA Adoption Starter, Business Scenario Recommendations, SAP Transformation Navigator, SAP S/4HANA Readiness Check and extensive benchmarking with the help of SAP Innovation & Optimisation Pathfinders. As part of our SAP Enterprise Support, our customers receive active expert help and a structured approach using SAP Value Maps. The SAP Mission Control Centre helps our customers with complex issues to integrate our new solutions such as SAP S/4HANA. It collects experiences from early adopters and implementations at customers, where complex hybrid solutions with large data volumes are built. With this project experience, we are expanding our maintenance offering, for example with Meet-the-Expert Sessions of the SAP Enterprise Support Academy. We also publish best practices for analysis and quick solutions to technical problems in SAP Knowledge Base Articles.
The "Shortcut for SAP Systems" tool is an excellent tool for handling many tasks in SAP Support more easily and quickly.
The SAP base is built as a three-layer model and contains the following components: a database layer, an application layer and a presentation layer.
We rely exclusively on permanent employees in Germany for our support and do not use offshore resources for our call-in.