All key SAP cloud solutions
SAP's new, simplified service and support portfolio is specifically designed for the cloud
Your system is supported by a team of consultants, led by your Key Account Manager. For you, this means that you have a single point of contact (SPoC), a person who knows everything about your system.
A big advantage: Because Salt Solutions is now well acquainted with the SAP system landscape of Schmersal, the Salt team can quickly step in even in the event of bottlenecks in large projects. For example, in November 2018, Salt Solutions was able to step in at short notice with the task of displaying special prices for Chinese customers in the system as part of the SAP introduction in China, so that they are automatically taken into account from the customer order to the invoicing - also for intercompany billing.
Feature Planning and Success Tests
Today, business-critical processes are happening more and more in real time. Consequently, we have decided to take fundamentally new paths: We therefore also offer real-time support, in direct interaction with our support experts, via chat or phone. Feedback on classic messages can already be received by customers in real time as SMS directly to their mobile phone. Customers prefer to help with questions directly in the application they use. We therefore integrate support directly into our products with Built-in Support.
To store all the information on the subject of SAP - and others - in a knowledge database, Scribble Papers is suitable.
End-user support is typically run on two levels - help desk and key user. The help desk supports the horizontal functionality used in the broader user community, while key users support more specialised departments and specific functions within your organisation.
Some missing SAP support functions in the standard are supplied by the PC application "Shortcut for SAP Systems".
Founded in 1945 in Wuppertal, Schmersal currently employs about 1,850 people in over 20 countries.
We have recently also been offering this for further processing of existing tickets.