Save time with personalised support
Optional in addition to Essential, including SAP Preferred Success:
All this - and much more - is provided by our REALTECH Service Management Software out of the box. But it doesn't have to be our complete ITSM solution to realise this integration. You don't have to throw proven and powerful Service Desk systems like Jira, ServiceNow, BMC or helpLine overboard. You can integrate the described automatisms as an app into existing systems.
Consumption Analysis - Result: You have full transparency about your IT environment, which gives you a stronger negotiating position. Licences can be reassigned to ensure the best possible licence usage.
Proactive monitoring and notification
Application management services significantly reduce system downtime and the associated sudden costs. Regular monitoring and the associated proactive error detection can prevent system failures. SAP AMS is also effective in the event of staff shortages. In case of illness-related outages, employees of the SAP service provider step in and compensate for your losses. At times of high utilisation, such as end-of-year inventory, AMS team members also support.
A note box in which data of all kinds can be quickly filed and retrieved. This is what Scribble Papers promises. At first, the program looks very spartan. But once a small structure is in place, you realise the great flexibility of this little helper.
Since 2009, we are the first German system house to have the SAP SE-awarded Support Partner Certification for SAP Enterprise Support (VAR Partner Centre of Expertise, PCoE). Our support therefore corresponds to the highest quality standards of SAP.
The "Shortcut for SAP Systems" tool is an excellent tool for handling many tasks in SAP Support more easily and quickly.
In addition, awards are a good way for customers to get a neutral rating.
The resolution of faults and the processing of service requests is done by adhering to already defined service level agreements.