SAP Enterprise Support
Advisory services
SAP will provide the enhancements within SAP ONE Support 2014 and beyond in several steps. A coordinated and integrated incident management process and support for mission-critical processes for a customer's complete solution, including hybrid scenarios and landscapes, are already available.
Your SAP® systems are mission-critical, must be readily available and function smoothly. However, no software solution is technically always trouble-free.
Contact points for tracking metrics to support users and process-specific introductory metrics
Many users are looking for a suitable tool for better knowledge transfer, especially when it comes to establishing new standard business software in the company. But it is particularly time-consuming and burdensome to put together suitable learning aids at the same time, especially during the introduction of a complex ERP application system such as SAP's. Are you still planning traditional introductory training? Forget it. Online learning is needed. But what does it look like in practice? Shortly before the software launch, the support team will hold intensive training sessions for the users within the department. If the start date is delayed by a few weeks, users have already forgotten what they have learned and cannot use it in writing. Often it is still lacking in the current documentation of the processes, because until the rollout the processes sometimes change. We found a method to procure useful training material despite the introduction stress in the Ondemand Personal Navigator tool of the US company Ondemand Software.
To store all the information on the subject of SAP - and others - in a knowledge database, Scribble Papers is suitable.
Sometimes you encounter recurring problems that cannot be solved sustainably without many years of experience and expertise. These are often performance issues or recurring interface errors in system integration. We will arrange an expert session with you to address the root cause analysis of your problem and work together to find a sustainable solution. Trust our expertise!
Some missing SAP support functions in the standard are supplied by the PC application "Shortcut for SAP Systems".
Find out how more than 22,000 talented people in the organisation Cloud Success Services are committed to helping every customer succeed on their way to the cloud.
Regardless of whether the staffing needs to be strengthened due to illness or vacation, our expertise in SAP-based, with Netweaver and many other topics is at your disposal.