Troubleshooting and support (2nd and 3rd level support)
In transaction PFUD (see image above), you can perform the user match manually for all roles (or selected roles). You can choose between the matchup types Profile Matchup, Matchup of Indirect Assignments from Composite Roles, and Matchup HR Organizational Management. According to SAP documentation, the matchups differ as follows: Profile Matchup: "The program compares the currently valid user assignments of the selected single roles with the assignments of the associated generated profiles and makes any necessary adjustments to the profile assignments. Matching indirect assignments from composite roles: User assignments to composite roles result in indirect assignments for the single roles contained in the composite role. This match type matches the indirect assignments of the selected single roles to the user assignments of all composite roles that contain the single roles. If the selection set contains composite roles, the comparison takes place for all single roles contained in it. HR Organizational Management comparison: This comparison type updates the indirect assignments of all selected single and composite roles that are linked to elements of HR Organizational Management. The HR adjustment is inactive and cannot be selected if no active plan version exists or if a global deactivation has been made by setting the Customizing switch HR_ORG_ACTIVE = NO in table PRGN_CUST. Furthermore, the option "Perform cleanup" is interesting, which can be selected independently of the three adjustment types and does not refer to the role selection. The Perform Cleanup function can be used to remove residual data that resulted from incomplete deletion of roles and the associated generated profiles.
SAP SE offers various training courses and certifications for SAP Basis administrators and SAP Basis consultants. As an alternative to internal recruitment and training, companies can also turn to external consultants or even outsource the entire SAP Basis administration to an external team with experience in SAP Basis.
If you have modified SAP objects, you have to match these objects during playback. The transaction SPDD matches Dictionary objects, and the transaction SPAU Repository objects. Prerequisites SPAM prompts you for modification matching. How to Stop Inserting the Support Package (F12). SPAM will resume processing at RUN_SPDD or RUN_SPAU steps. To enable your developers to perform the modification synchronisation, create an order in the Transport Organiser [Extern] and under this task for the developers. Ask developers to perform the modification matching for their objects. Synchronisation of Dictionary Objects (SPDD): The developers can view the list of affected objects with the addition of Synchronise Modifications in the input image of the transaction SPAM. Synchronisation of Repository Objects (SPAU): Developers must call the transaction SPAU and then match it. Once the match is complete, developers must share the tasks and inform you. The comparison can be done in any client. Call SPAM. Select Insert Support Package Queue. You will be prompted again to perform the modification sync. Since it has already been completed, ignore the hint and select Next. SPAM completes the processing and returns the status.
In the initial screen, you can first use the global settings to specify whether changes should be allowed in general. Furthermore, you can define specifically for the software components and namespaces of the Repository objects whether they can be changed at all, or whether changeability should be restricted.
Some missing SAP basic functions in the standard are supplied by the PC application "Shortcut for SAP Systems".
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The fewer customer specifications are available, the more suitable a system or application is for external operation by a service form to be chosen.